Without words, apps would be an unusable jumble of shapes and icons, while voice interfaces and chatbots wouldn’t even exist. Words make software human-centered, and require just as much thought as the branding and code. Michael Metts and Andy Welfle are the authors of Writing Is Designing: Words and the User Experience, a book about how you can use words to meet the needs of your users, solve hard problems, and collaborate better with your team.

In this workshop, you will learn how to:

• Refine messages for better clarity
• Write more helpful error messages
• Critique and improve copy

You’ll see how writing is designing.

Who should attend: This workshop is ideal for folks who already have some writing in their background, who are looking to improve their UX writing and content design skills.