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May 12
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Outcomes of an audit: Easy solutions to hard problems

What do you do when you inherit one of Salesforce’s oldest and largest sets of interactive learning content, and you know nothing about it? How do you figure out where to begin, who to talk to, or what to do next?

Hear how auditing 100+ online learning modules revealed some surprising metrics, learn steps for retiring and refreshing content with low impact on your team, and discover tools for conducting your own content audit with limited time and resources.

In this session, you will learn:

  • Which content data to track for a variety of stakeholders
  • How to seek buy-in for retiring popular or highly visible content
  • What phases to include in a large-scale content maintenance plan
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Gavin Austin
Gavin Austin

Principal Technical Writer, Salesforce

Outcomes of an audit: Easy solutions to hard problems

What do you do when you inherit one of Salesforce’s oldest and largest sets of interactive learning content, and you know nothing about it? How do you figure out where to begin, who to talk to, or what to do next?

Hear how auditing 100+ online learning modules revealed some surprising metrics, learn steps for retiring and refreshing content with low impact on your team, and discover tools for conducting your own content audit with limited time and resources.

In this session, you will learn:

  • Which content data to track for a variety of stakeholders
  • How to seek buy-in for retiring popular or highly visible content
  • What phases to include in a large-scale content maintenance plan
This is some text inside of a div block.
|
This is some text inside of a div block.
This is some text inside of a div block.
|
This is some text inside of a div block.
Gavin Austin
Gavin Austin

Principal Technical Writer, Salesforce