Jessica is the director of customer experience at USAGov, part of the U.S. General Services Administration. In her role, Jessica helps millions of people get answers to their questions about navigating the complexities of the federal government through USAGov’s websites, call center and social media accounts.
Prior to joining GSA, Jessica was a journalist who covered business and consumer news. She has a Bachelor's degree in journalism from the University of Maryland and a Masters degree in Business Administration from Auburn University. When she’s not busy working or cheering for the Terps, Jessica spends her time running marathons.