Dan leads design projects to help clients define digital products and design complex experiences. He uses design and facilitation techniques to uncover problems and align teams around a product definition. Dan collaborates effectively with both executives and practitioners, working to establish an overall product strategy while designing the product experience. He co-founded EightShapes in 2006 to elevate the practice of user experience in the Washington, D.C. area and beyond.
Dan wrote three books dealing with making design teams more effective and jump-starting the design process. He designed a card game for designers to help them improve their conflict resolution skills. He’s busy creating a new deck of cards to inspire designers working on difficult information architecture problems.