Conference Day 1 (May 22)

Morning main-stage talks

9–9:10 a.m.
Opening remarks
Kristina Halvorson
,
Brain Traffic
Kristina Halvorson
9:10–9:50 a.m.
Combining expertise to rebuild customer trust
Gerry McGovern
,
Customer Carewords
,
Gerry McGovern
9:55–10:20 a.m.
Telling strategic stories
Brittney Dunkins
,
JPMorgan Chase
,
Brittney Dunkins
10:40–11:05 a.m.
Inclusive content, ethical tech, and you
Sara Wachter-Boettcher
,
Author and strategist
,
Sara Wachter-Boettcher
11:40 a.m.–12:05 p.m.
The art and science of collaboration
Dayana Kibilds
,
Western University
,
Dayana Kibilds

Afternoon breakouts

1:20–2:10 p.m.
Easy and affordable user testing
Ida Aalen
,
Confrere
Room A
,
Ida Aalen
Words and the design process
Biz Sanford
,
Shopify
Room BC
,
Biz Sanford
2:25–3:15 P.M.
3:35–4:25 P.M.

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