Training in the trenches: Tools and processes for better web governance

One of the biggest web problems we have in higher education is the number of cooks in the kitchen. We’ve got SMEs and HIPPOs and the immeasurable plethora of “non web” people making changes to web content throughout the institution. This can create a big mess over time. All the content strategies, web governance plans, and communications policies in the world won’t help if people in the trenches (and often their bosses) don’t understand what’s expected, why, and how exactly they can accomplish their goals.

Enter training. In this presentation, we’ll talk about how to make the case for mandatory training—and why it's valuable to train beyond using the CMS. We’ll look at lesson plans and scripts, and we’ll talk about the how to develop an on-demand delivery system that puts users in control.

In this workshop you’ll learn how to:

Gain buy-in for mandatory training.Guide users through compliance (ADA, style, best practices, etc.) and practical CMS use, while also showing them exactly what tools and support options are available.Check out lesson plans, scripts, and quiz materials you can adapt for your own use.

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