Main-stage talk

Conversational design

How do we make digital systems feel less robotic and more real? Whether you work with interface or visual design, front-end technology, or content design, it’s helpful to learn why conversation is the best model for creating device-independent, human-centered systems.

Research and information design expert Erika Hall explains what makes an interaction truly conversational and how to get more comfortable using language in design. Through this presentation, you will:

  • Better understand the human interface.
  • Learn to use the power of personality effectively.
  • Find out how the art of communication can elevate technology.

Who should attend: This session will be useful for anybody who is interested in the ways human communication keeps changing—as well as the ways it has stayed the same.

Erika HallErika Hall

Director of Strategy, Mule

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